Do you want to drive sales performance? Transforming your sales managers from good to great coaches can have a dramatic impact on sales. In fact, sales coaching is the management No. 1 activity that drives sales performance. The only problem is that managers have not been taught how to effectively coach. Coaching is a skill that takes time to perfect and unless effectively coached or trained managers make all types of mistakes.
As the head of sales or as a frontline sales manager you can greatly enhance the performance of your sales team if you can develop great coaches.
Over the next week I will explore daily coaching mistakes to avoid on your way to becoming a great sales coach.
Coaching Mistake #1 – “Telling vs. Asking Coaching”
As a sales manager you probably were a top sales rep. You may still see yourself as a problem-solver, like “If I solve this rep’s issue then she/he can make the sale.” As a result of your action orientation you are likely to tell the salesperson how to solve the issue. “Telling” does not create self-managing salespeople. In fact, there are numerous downsides to the tell-first approach.
First, you are not empowering your sales reps, who may perceive you as being a micro manager. Second, you are also creating a dependency on you to be their problem-solver. This creates endless emails, phone calls and resulting in needy reps. And third, you are not developing them. One of the critical areas for development is the ability to be a self manager.
Be aware of when you are in “tell” mode and remind yourself, when you have fallen into a bad habit.